Delivered with care.

At FADI&EMAN, we understand that receiving your order is an important part of your shopping experience. Every order is prepared with care before being handed over to our delivery partners.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our store.

From our store to you.

After your order is successfully placed, our team prepares it for dispatch.

Processing may take additional time during sales, promotional periods, public holidays or periods of unusually high order volume.

Reliable delivery.

Orders are shipped using delivery and courier services selected by FADI&EMAN based on availability, destination and order requirements.

Available shipping options and applicable shipping charges, if any, will be displayed during checkout.

• Shipping availability may depend on your delivery location.
• Shipping charges may vary depending on the order and destination.
• Certain remote areas may require additional delivery time.

When can you expect your order?

Estimated delivery times are provided during checkout or through order communication where applicable.

Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, weather, incorrect address information or other circumstances.

Follow your delivery.

When tracking information is available, it may be provided through your order confirmation, shipping notification or another customer communication.

Tracking information may take some time to update after an order has been handed to the courier.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

When things take longer.

Although we work to ensure timely delivery, some circumstances are outside our control.

• Severe weather conditions.
• Public holidays or peak shopping periods.
• Courier network disruptions.
• Incorrect or incomplete delivery information.
• Unexpected logistical or operational issues.

We appreciate your patience if an unexpected delay occurs and encourage you to contact us if your order appears significantly delayed.

Please check your details.

Please carefully review your shipping information before completing your order.

If you need to request an address change after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has already been processed or dispatched.

We want your order to arrive perfectly.

If your package arrives visibly damaged, please document the condition of the package and contact our customer support team as soon as possible.

• Keep the original packaging.
• Take clear photographs of the package and product.
• Contact us with your order details.

Our team will review the situation and guide you through the appropriate next steps.

Shipping beyond borders.

International shipping availability depends on the destinations supported by our store and delivery partners.

Customers may be responsible for applicable customs duties, taxes, import charges or other fees imposed by the destination country where applicable.

Customs clearance can also affect delivery times.

Need to return or exchange?

Shipping and returns are separate parts of your shopping experience.

Please review our dedicated Returns & Exchanges Policy for information about eligibility, timelines, product conditions and return shipping.

If you are unsure whether your order qualifies, please contact our team before sending anything back.

We're here to help.

If you have questions about your delivery, tracking, shipping address or order status, our team is ready to assist you.