1. Overview

At FADI&EMAN, customer satisfaction is important to us. If you receive an item that is eligible for return or exchange, please contact our team before returning the product.

Returns and refunds are subject to the applicable conditions outlined in this policy.

2. Return Eligibility

To be considered for a return, the product should generally be in its original condition and suitable for resale, subject to the specific nature of the product.

General Conditions

• The item should be unused and in its original condition, where applicable.
• Original packaging, tags, labels, and accessories should be retained where applicable.
• Proof of purchase or order information may be required.
• The return must be requested within the applicable return period communicated by FADI&EMAN.
• The product must not show damage caused by misuse, alteration, washing, or improper handling.

Certain products may have different return conditions depending on their nature.

3. Non-Returnable Items

Some products may not be eligible for return due to their nature, condition, hygiene considerations, customization, or other applicable restrictions.

Where an item has specific return restrictions, those restrictions may be communicated on the product page or before purchase.

Returns May Be Declined When

• The item has been used, altered, washed, or damaged by the customer.
• Required tags, packaging, or accessories are missing.
• The product has been damaged due to improper care.
• The return does not meet the applicable policy conditions.

4. Exchanges

If you would like to exchange an eligible product, please contact FADI&EMAN before returning it.

Exchange requests are subject to product availability and applicable return conditions.

If the requested replacement item is unavailable, our team may provide an alternative resolution where applicable.

5. Refunds

Once a returned item has been received and inspected, FADI&EMAN will determine whether it meets the applicable refund conditions.

If approved, the refund will be processed using the applicable refund method associated with the order, subject to the payment method and applicable circumstances.

Items that do not meet the applicable return conditions may be refused for a refund.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please Provide

• Your order number.
• A description of the issue.
• Clear photographs or videos of the product and packaging where helpful.
• Any other information requested by our support team.

Our team will review the issue and guide you through the appropriate next steps.

7. How to Request a Return

Please follow these steps before sending your product back.

Once the returned product has been received, it may be inspected before the final resolution is confirmed.

8. Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.

Before sending an item back, please contact our team so we can provide the correct instructions for your specific case.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has already been processed, packed, or shipped.

10. Changes to This Policy

FADI&EMAN may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.